Live / Sports
These terms set out what you accept when you open an account with 9spps, fund your wallet through bKash, Rocket or Bank Transfer, and use the lobby we run for Bangladesh. Read them before you register — access depends on your local law and on eligible regions.
Terms pages are usually written for lawyers. Ours has to do two jobs at once: it states the rules you accept when you hold an account with 9spps, and it explains them the way a cashier would at the counter. So here is the posture. By opening an account you accept these terms as they read on the day you register, and we keep the current version published on this page so you can always check it. We do not apply rules silently or change a term to suit a dispute after it happens. Where the law is concerned, we stay practical. Whether you can open an account, send money through bKash, Rocket or Bank Transfer, and take part in any game category depends on the law that applies where you live and on the eligible regions we can serve. We do not claim that access is available everywhere, and if your local law does not allow it, these terms do not override that law. The same applies to our game lobby. Titles change, categories get added, and a payment route may be switched off in your account area without the whole page changing shape. When that happens the version published here is still the one that governs your account, and any notice shown inside your account sits alongside it rather than replacing it.
Scope is the part people skip, so we will keep it short and concrete. These terms apply the moment you create a login and continue for as long as the account stays open, including any period where you cannot sign in because a verification step is pending. They also follow your money: a bKash transfer, a Rocket payment or a Bank Transfer recorded against your wallet is covered by the same rules you accepted at registration. They do not stretch to everything with our name on it. Games supplied by Spadegaming, Pragmatic Play or Microgaming carry their own mechanics and feature behaviour, and we do not rewrite those by publishing a rule here. Third-party pages you reach from a link, and the wallet app you use to fund your account, sit outside this page entirely. Where a term here and a term shown inside your account disagree, the account notice wins for that specific transaction, and we will tell you which one applies before you confirm.
Everything tied to your login sits inside these terms: the email you register with, the password you set, the session on your phone, and the verification steps we ask for before a first withdrawal. If you share a device with family, sign out at the end and keep the password to yourself.
A transfer you start from bKash, Rocket or your bank is covered from the moment it is recorded against your account wallet. Check the amount and the reference before you confirm. If a deposit does not appear where you expect it, raise it through the published support route with the transaction reference.
Game categories, cricket markets on the sportsbook, table limits and feature behaviour are published where the provider exposes them, and those details belong to the game rather than to this page. RTP figures appear only when a provider shows them in the title, and we do not publish percentages of our own.
Two things sit beyond this page: the wallet app or bank you use to send money, and any site you reach by following a link out of ours. Their rules, their fees and their downtime are theirs. Ask them directly, and come back to us only for what happens inside your account.
An account is not a one-way arrangement. You have moves you can make at any time, and none of them needs a phone call to a call centre. Start with the record. Your account area holds the transactions you have run, and you can open that page and read what we have recorded before you raise anything. If a name, phone number or email on the account is out of date, update it from the profile fields rather than creating a second login — duplicate accounts are the most common reason a withdrawal gets held. If something looks wrong, say so early and say it with a reference. Quote the wallet name, the amount and the time, and we can trace the entry instead of guessing which transfer you mean. You can also ask us to close the account, or to stop a game category from appearing in your lobby view. Write to the support route published on this site and keep the reply thread intact.
Open your account area and work through the transaction list before you contact us. It shows what we hold for each bKash, Rocket or Bank Transfer entry. Reading it first usually answers the question on the spot, and it gives you the exact reference we need if it does not.
Name, phone number and email live in your profile, and you can change them yourself when they move. Do it there rather than registering again. A second login on the same phone number splits your wallet history and slows any check we have to run on your account.
Send the wallet name, the amount, the time you sent it and the reference from the confirmation message. That combination lets us find one entry instead of searching by date. We will tell you what we see on our side and what the next step is.
You can ask for the account to be closed whenever you want, and we will confirm in writing once it is done. Settle any open transaction first, because a pending transfer still needs a decision. Closing an account does not erase the records we are required to keep.
Contact is the part of a terms page people skip until they need it, so we will point at the two places that actually work. The first is the support entry published on this site — it is there on every page footer and it is where a policy question belongs. The second is the message area inside your signed-in account, which keeps the thread attached to your account rather than to an inbox you might lose. Use the footer route for anything general: a question about a clause, a request to correct a detail, or a copy of the terms as they applied when you registered. Use the account thread for anything with a reference attached, because we can see the transaction while we read your message. We do not publish a fixed reply time, and we will not pretend otherwise. What we do commit to is answering on the same thread you started, so you never have to repeat the story to a second person.
Every page footer carries the support entry, and it is the right door for a clause question, a copy of the terms, or a correction to your account details. Send the email address on the account so we can match your message to the right record without a back-and-forth.
Once you are signed in, the message area keeps your question tied to your account wallet, so a bKash, Rocket or Bank Transfer reference stays attached to the thread. Reply in the same conversation instead of opening a new one. Continuity is what gets a question closed.
Ask for the version of the terms that applied on the day you registered and we will send what is on file for your account. Keep that copy with your own records. It is useful when you and we read a clause differently and want to settle it quickly.
Records are the backbone of a terms page, so here is what we keep and why. We hold the details you give at registration, the payment references written against your account wallet, and the login activity that shows when your account was used. We keep them because a dispute cannot be settled on memory, and because a transfer you send through bKash or Rocket has to be traceable from your side and ours. Retention follows the rules that apply where you live, and we do not keep what those rules do not require. The browser side is simpler than it sounds. Cookies keep your session alive between pages so you are not asked for a password on every click, and a small set remembers your language and region so the lobby does not reset each visit. You can clear them in your browser settings, though you will be signed out. For account security, treat the password like a wallet PIN: keep it off shared devices, and sign out when you hand the phone over.
Registration details, the transaction entries written against your wallet, and the sign-in records for your account. Nothing more than the clause we have to answer for. If you want to know what sits on file for you, ask through the support entry and we will tell you.
A session cookie is what keeps the site from asking for your password on every page you open. Clearing cookies in your browser is fine, but expect to sign in again. Some browsers block them by default in private mode, which explains a login that will not hold.
Do not share the password with anyone who asks for it, including someone who says they are calling from us. Sign out on a borrowed phone, and use a screen lock on the device you play from. If you think someone else has your password, change it from the profile page.
You can request a correction to your stored details, ask what we hold, or raise a question about how long something is kept. Route it through the support entry so it lands in one place, and keep the thread open until you have a written answer.
The questions we get about this page are rarely about the wording. They are about what happens next — whether a clause blocks a deposit, who to ask when a transfer looks wrong, and whether changing a phone number breaks the account. So we have answered the ones that come up most. Nothing below shortens a clause, and nothing below adds one. Read these answers beside the terms themselves rather than instead of them, because the published text is what actually applies. Each one names the part of the account it touches, so you can jump straight to the clause rather than reading the whole page again. If your situation is not on the list, send it through the support entry and we will answer in writing. That reply is worth keeping: it tells you which clause we applied and what we saw on our side when we applied it.
Yes. The version published here on the day you register is the one you accept, and it stays in force for as long as the account is open. We keep the current text on this page, so you can re-read it any time. Open the account page to see the steps before you commit.
Route options are shown inside your account, and each one is recorded against the same wallet. Whether both sides of a bKash or bank route are switched on depends on your region. Check the payment area before you send, rather than assuming a route is open.
Then we cannot serve you, and these terms do not change that. Access depends on the law that applies where you live and on the eligible regions we can operate in. If local rules do not allow an account, the terms end there. Contact us and we will close it cleanly.
Update the number in your profile instead of registering a second time. A new login splits your wallet history across two records and makes any check slower. If the old number is already unreachable, message us through the support entry so we can look at the account with you.
Ask through the support entry and we will send the version that was live when you registered. Keep it with your own records. It is useful when you and we read a clause differently, because it shows exactly what the text said at that point.
Open your account area and check the transaction list first. If the entry is missing, send the wallet name, the amount, the time and the reference from your confirmation message through the support entry. That combination lets us find the one entry instead of searching by date.