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Your 9spps account is connected to Bangladesh-local payment routes — bKash, Rocket and Bank Transfer — so moving money in or out starts from the wallet you already use. Availability depends on your local law and eligible region; check the cashier area for routes shown on your account.
Funding your account starts at the cashier section inside your 9spps dashboard. We've mapped the deposit flow to the three local routes our Bangladesh account holders use most — bKash, Rocket and Bank Transfer. Each route shows the fields and minimum amount relevant to that method. Pick the wallet you use daily, enter the amount, and confirm through whatever verification step that wallet requires on your device. Your balance updates once the transaction clears on our end. Do not close the app or browser tab mid-step; interrupted submissions may need a manual check with our support team before the funds are credited. If a route is temporarily unavailable, the cashier will show which alternatives are active at that moment.
Log in and navigate to the deposit section inside your account dashboard.
Select bKash, Rocket or Bank Transfer from the options shown on your account.
Type the amount you want to deposit and confirm the details match your wallet.
Follow the confirmation step your wallet or bank requires, then return to your account balance page.
When you are ready to withdraw, head to the payout section in your 9spps account. The withdrawal form asks for the method — bKash, Rocket or Bank Transfer — and the account or number that should receive the funds. Use only a wallet or bank account registered in your own name; withdrawals to a third-party account are not processed. Enter the amount you want to withdraw, then review the summary before submitting.
Open the payout section in your signed-in account area.
Choose bKash, Rocket or Bank Transfer and enter your registered account number.
Type the withdrawal amount and review the details before you submit the request.
If our team needs to verify the request, they will reach out through your registered contact.
Certain account actions — including larger withdrawals and first-time payout requests — may prompt an identity check inside your 9spps account. The fields and documents we request depend entirely on what is shown in your account area at that point; we do not publish a fixed document list here because requirements can differ based on route and account activity. If a check is triggered, your account area will display the relevant instructions. Work through only the steps and fields shown there. Submitting documents in a clear, legible format helps us process the check without a follow-up request.
Any pending verification step is shown directly inside your signed-in account dashboard.
Submit only the documents and details the verification screen asks for; do not send unsolicited documents.
Legible submissions reduce back-and-forth and help our team complete the check without delays.
If the verification screen is unclear, use the published support route in your account settings to ask for guidance.
We have configured three local payment routes for Bangladesh account holders. Each is accessible from the cashier section of your account. The routes listed here are the ones we have set up for this market; do not infer support for any method not shown. If a route is inactive on your account at a given time, the cashier section will indicate which options are currently available. Availability depends on local law and your eligible region.
Bangladesh's widely used mobile wallet route. Select bKash in the cashier, enter your bKash-registered number and follow the confirmation step shown on screen.
Dutch-Bangla Bank's mobile banking route. Choose Rocket in the cashier and use the account number linked to your Rocket wallet to complete the transfer.
Direct bank-to-bank transfer for account holders who prefer their local bank account over a mobile wallet. Bank details are shown in the cashier at the time of the transaction.
Every deposit and withdrawal you make through your 9spps account generates a reference that appears both in your account transaction history and in your wallet or bank statement. Knowing how to match these two records helps you resolve any discrepancy quickly without waiting on support. Check the account history page first before raising a query — most apparent mismatches are timing differences between the wallet confirming and the account balance updating. If the two records still do not match after a reasonable wait, collect the reference details and contact support through the route shown in your account.
Each deposit or withdrawal creates a reference number visible in your account history. Note this number alongside the time and date of the transaction from your bKash, Rocket or Bank Transfer record.
Your account history shows status labels such as pending, processing or completed. A pending status means the transaction is still moving between your wallet and your account balance — no action is needed unless it stays pending beyond what your wallet shows as complete.
The account history page inside your 9spps dashboard lists every deposit and withdrawal in order. Use the filter options to narrow down by date or method when checking a specific transaction.
Screenshot or save the wallet confirmation from bKash, Rocket or your bank before raising a support query. Having the wallet-side reference alongside your account reference helps our team trace the transaction without asking you for additional information.
Account and transaction safety on 9spps starts with the steps you can check yourself, not just with what we do on our side. Verify you are on the correct domain before entering any login or payment details — the address bar should show 9spps exactly. We will never ask for your wallet PIN or full bank password through chat, email or any other channel.
Always confirm the address bar shows 9spps before logging in. Bookmark the correct address on your mobile browser to avoid mistyped or phishing URLs on a small screen.
Deposits and withdrawals must use a bKash, Rocket or Bank Transfer account registered in your own name. Using another person's wallet creates a mismatch our team will need to investigate before funds are released.
Account checks protect your balance from unauthorised payout requests. Follow only the verification steps shown inside your signed-in account area; never send identity documents to an external address.
Our published support contact is shown inside your account settings. Use that route for any transaction or account concern — it is the only channel our team monitors for account-specific queries.
Below are the questions our account holders ask most often about deposits, withdrawals and account checks. If your question is not covered here, use the support contact inside your signed-in account area.
Your 9spps account supports bKash, Rocket and Bank Transfer for deposits. Open the cashier section when you are signed in and the routes currently active on your account will be displayed there. Availability depends on local law and your eligible region.
Minimum amounts for each route are shown in the cashier at the time you make the deposit. We do not publish fixed minimums here because they can be updated; always check the figure displayed in your account cashier before confirming a transaction.
Your account balance page updates once the transaction clears on our side. Check your account transaction history for a status of completed. If your wallet shows the transfer as done but the balance has not updated, allow a short period and then check history again before contacting support.
Some withdrawal requests go through an account check before release, particularly for first-time payouts or larger amounts. Your account history will show the current status. If it has been an extended period with no status change, contact support through the route shown in your account settings.
The documents required depend on the check triggered in your account area. We do not publish a fixed list because requirements vary by route and account activity. Follow only the fields and instructions shown in your verification screen; contact support if the instructions are unclear.
Withdrawals must go to an account registered in your own name. If you want to change the payout number linked to your account, contact support first. Requests to an unverified number will be held until the account ownership is confirmed through the process shown in your account area.