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At 9spps, we are clear about what information we collect from you and why. This policy explains every step — from the moment you open an account to how we handle your payment records from bKash, Rocket or Bank Transfer transactions — so you always know where your data stands.
When you register with 9spps, we collect the account details you submit during sign-up: your name, email address, contact number and the payment method you connect — whether that is bKash, Rocket or Bank Transfer. We collect this to operate your account, process transactions and respond to support requests you raise with us. We also collect session data automatically: your device type, browser version, IP address and the pages you navigate within our site. This helps us keep the platform functional and detect unusual account activity on your behalf. Payment records — including deposit references tied to your bKash or Rocket wallet, and any Bank Transfer confirmation numbers — are stored as part of your transaction history. You can view these inside your signed-in account area. We do not share payment reference data with advertisers. We do not sell your personal data to third parties. Any third-party service we work with to operate the platform — such as data infrastructure or identity verification services — receives only the data they need for that specific function, and they are bound by confidentiality obligations consistent with applicable law. Access to 9spps and the scope of this policy depends on your local law and eligible region. If local law in your jurisdiction restricts access, this policy applies only to the extent permitted.
This policy covers how 9spps handles data across four distinct areas of your interaction with us. Understanding the boundaries helps you know when this policy protects you directly and when a third-party service's own terms apply instead. Availability of all features depends on your local law and eligible region.
All data you submit when creating or updating your 9spps account — login credentials, contact details and identity verification records — falls inside this policy. We control how that data is stored and who can access it within our team.
Payment records associated with bKash, Rocket and Bank Transfer deposits or withdrawals processed through your 9spps account are covered here. The payment provider's own privacy terms govern data held on their side of the transaction.
Your browsing behaviour within the 9spps platform — which sections you visit, session duration, device signals — is collected and governed by this policy. We use this data only for platform operation and account security purposes.
Links or integrations that take you outside 9spps — such as external game studio pages or wallet provider support portals — fall outside the scope of this policy. We encourage you to read those providers' own privacy notices before sharing data with them.
You have concrete actions available to you at any point after opening your 9spps account. Reviewing your stored information is the starting point: log in and navigate to the account settings area, where your registered contact details, payment method records and session history are visible. If any detail is incorrect — a phone number linked to a bKash wallet, for example, or a Bank Transfer reference that does not match your records — you can submit a correction request through our support contact route. If you want to understand what specific data we hold about you, raise a data inquiry with our support team. We will respond through the same channel you used to contact us. Deletion requests are handled case by case, subject to any retention obligations that apply under applicable law in your region. We will always tell you clearly if a deletion request cannot be completed in full and explain the reason.
Log in to your account and open the settings section. Your registered details, linked payment methods and transaction history are displayed there. Check these periodically to confirm accuracy.
If your registered phone number, email or payment method reference is wrong, contact support with the corrected information. We update records after verifying the change against your account.
Send your inquiry through our published support route with your account reference. We respond with a summary of what data we hold and why. We do not respond to requests submitted without account verification.
If you want data deleted, submit the request via support. We will process it subject to any legal retention period that applies in your jurisdiction and confirm the outcome to you directly.
If you have a question about this policy, want to correct your account data or need to raise a concern about how your information has been handled, use the contact routes published on our site. We do not publish support hours we cannot verify, and we do not guarantee a specific response window — but every inquiry sent through a verified channel is logged and followed up.
Open the chat widget visible in your signed-in account area. Identify your query as a privacy matter so it reaches the right team member. Have your account reference ready before you start.
Send your privacy inquiry to the support email address listed in the Contact section of our site. Include your registered account email so we can verify your identity before discussing any data held on your account.
The Help section inside your signed-in account contains a written request form for data-related matters. This is the most direct route for correction and deletion requests, as it is already tied to your verified account.
We hold your data only for as long as it serves a clear operational purpose — running your account, resolving a dispute or meeting a retention obligation that applies in your eligible region. Once that period ends, records are deleted or anonymised according to internal schedules. If you close your account, we will confirm what data, if any, we retain and for how long.
Access to your stored account data inside our systems is restricted to team members who need it for a defined operational task — account verification, payment reconciliation or support resolution. We do not allow broad internal access to personal records.
We use cookies to maintain your session, remember your payment preference between visits and monitor site performance. You can adjust cookie settings through your browser, though some account functions depend on session cookies to work correctly.
Transaction records — including bKash deposit references and Bank Transfer confirmation numbers — are retained for the period required by applicable financial or legal obligations in your region. Account profile data is held while your account remains active.
When we update this policy, we post the revised version at this page address and update the effective date shown at the bottom of the document. Continued use of your account after a policy update indicates acceptance of the revised terms.
These are the questions we receive most often about how 9spps handles account data, payment records and your privacy rights. If your question is not covered here, reach out through the support routes listed above.
We collect your name, email address, phone number and any payment method details you link — such as a bKash or Rocket wallet number or a Bank Transfer reference. We also collect session and device data automatically when you use the site.
Yes. Log in and check your account settings page for registered details and transaction history. For a full data summary, submit a written inquiry through the support email or the account Help section, and we will respond after verifying your identity.
We do not share your payment references with advertisers or unrelated third parties. Payment data is shared only with the service providers directly involved in processing your transaction, and only to the extent needed to complete or verify that transaction.
Contact our support team through live chat or the published support email. Provide the correct information along with your account reference. We verify the change against your account records before updating the stored detail.
Transaction records, including payment references for bKash, Rocket and Bank Transfer activity, are kept for the period required under applicable law or financial obligations in your eligible region. After that period, records are deleted or anonymised.
Access to 9spps and the protections in this policy depend on your local law and eligible region. If local law restricts access, this policy applies only to the extent permitted. We recommend checking your local regulations before using the platform.