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This page sets out the legal framework that governs your use of 9spps. Access and eligibility depend on your local law and the eligible regions recognised at the time you open or maintain an account.
9spps operates as a platform where access, eligibility and permitted activity are shaped by the law in your region. We do not make blanket claims about legality across all locations. If you are in Bangladesh and choose to use bKash, Rocket or Bank Transfer on your account, the transaction and account history linked to those methods falls within the scope of this policy. We keep records of account activity — including deposits recorded against a wallet method — and we use that record to handle any dispute or query you raise with us. Cookies and session data are collected when you browse our site; you can review what we collect through the cookie notice linked in our site footer. Where a third-party payment processor handles your bKash or Rocket transaction, that processor's own terms also apply alongside ours. We aim to be clear about where our responsibility ends and theirs begins. Nothing in this policy overrides the law of the jurisdiction you are in. If you are uncertain whether access or use is permitted where you are, check local law before continuing.
Understanding the boundary of this policy helps you know what falls under our responsibility and what sits outside it. We have broken it into four areas so you can find the part relevant to your situation.
This policy covers the account you hold with us — your login, profile details, wallet records and any transaction history linked to bKash, Rocket or Bank Transfer. It applies from the moment your account is created and continues while it remains open.
Deposits and withdrawal requests processed through your account fall within this policy. Where a mobile wallet processor such as bKash or Rocket handles the transfer on their own infrastructure, their separate terms apply to that leg of the transaction.
The games, odds, editorial copy and promotional notices we publish on 9spps are covered by this policy. We control what we publish; we do not control third-party studio content beyond what is contractually agreed with the studios supplying game titles.
Links to external sites, partner processors or studio providers fall outside the direct scope of this policy. Once you leave 9spps or interact with a third-party service layer, that service's own legal terms apply. We flag these boundaries where visible on the platform.
You have real, actionable options when it comes to your account data and how we handle it. Your transaction history — including bKash deposits and Bank Transfer records — is viewable inside your signed-in account area under the transactions tab. If any detail shown there looks incorrect, you can raise a correction request directly through our support channel. We do not require you to provide a reason, but giving one helps us resolve the matter faster. If you want to know what personal data we hold against your account, submit a data access request through the contact route listed in the support section below. We will respond through the same channel. Requests to delete or amend account data are handled case by case; some records must be retained for a set period under applicable rules, and we will tell you if that applies to your request.
Open your account dashboard and navigate to the transactions section. Every deposit and withdrawal linked to your wallet — bKash, Rocket or Bank Transfer — is listed there with a date and status.
If your profile shows an error — a wrong phone number or an outdated name — use the account settings page to request a correction, or contact support with the detail you need changed.
Send your question through the support route listed on this page. Identify the specific clause or account action you are asking about so we can give you a direct answer rather than a general one.
For anything that cannot be resolved through the account dashboard — such as a disputed transaction or a data access request — reach our support team through the contact paths shown in the support section of this page.
We publish three contact routes for policy and account queries. Use the one that fits the nature of your question. For anything urgent relating to a bKash or Rocket transaction, the live chat route is usually the fastest way to get a human response.
Open the chat widget from any page on the site. Use this route for account queries, transaction questions or anything tied to a bKash or Rocket deposit that needs a quick look from our team.
Send a message to our published support email for policy questions, data access requests or written records of a dispute. Include your account reference and the relevant transaction or policy detail.
Our published help pages cover the most common account, payment and policy questions. Check the help centre first; if your answer is not there, use chat or email to escalate directly to the team.
We handle account data and site cookies in line with the obligations that apply to us. Here is how each area works in practice.
We collect account registration details, session data and transaction records including wallet references for bKash, Rocket and Bank Transfer. We use this data to operate your account, handle disputes and maintain records as required under applicable rules.
Our site uses session cookies and analytics cookies. Session cookies keep you logged in while you navigate. Analytics cookies help us understand how pages are used. You can review and adjust cookie settings through the notice in our site footer.
Account access is protected through your login credentials. If you suspect unauthorised access, change your password immediately through account settings and contact us via the support routes above. We do not ask for your password through chat or email.
We keep account and transaction records for a period required by the rules that apply to us. After that period, data is deleted or anonymised. If you request deletion before that period ends, we will confirm what can and cannot be removed at that time.
These are the questions we hear most often about our policy, your rights and how we handle your account data.
Yes. Any account activity — including deposits made through bKash — falls within the scope of this policy. The bKash processor's own terms also apply to the wallet leg of your transaction. Both sets of terms run alongside each other.
Submit a data access request through our email support route. Include your account reference so we can locate your records quickly. We will respond through the same channel with a summary of the data held against your account.
You can request deletion. Some records — particularly transaction logs linked to bKash, Rocket or Bank Transfer — may need to be retained for a period under applicable rules. We will tell you clearly which records can be removed immediately and which cannot.
Access and eligibility depend on your local law and the eligible regions we serve at the time. We do not make a blanket confirmation of access for any location. Check whether use is permitted under the law that applies to you before proceeding.
Open your account dashboard and check the transaction record first — the status and reference are shown there. If the record looks wrong, contact us through live chat or email with the transaction reference. We will investigate against the payment processor record.
Use the email support route and quote the clause or section you are asking about. For faster responses on account-level questions, live chat is available from any page on the site. We aim to give direct answers, not general referrals.